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Terms of Service


Please review our Privacy Policy, which also governs visiting to understand VSP's practices.


The name Vision Service Plan and its registered logo(s), service mark(s), and trademark(s) may not be used in any advertising or publicity without the prior explicit written permission of Vision Service Plan (VSP).

By acceptance and/or use of the VSP doctor list, recipient understands and agrees that the information contained herein is protected proprietary information intended only for use in connection with the VSP vision care plan. The publication, dissemination, distribution, copying and/or misuse of the information contained herein for any purpose other than the normal and necessary implementation of the VSP vision care plan is strictly prohibited.


VSP makes no representations about the suitability of this information for any purpose. It is provided "AS IS" without express or implied warranty, including, but not limited to, the implied warranties of merchantability, or fitness for a particular purpose. In no event shall VSP be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tort action, arising out of or in connection with the use or performance of this information.


VSP has taken reasonable steps to ensure that the information in this publication is accurate and timely. Health information content appearing on is based on information provided by health care practitioners, including optometrists and ophthalmologists. Health information content is subject to oversight by health care practitioners. The minimum qualification for an optometrist or an ophthalmologist providing health information content is licensure to practice in one or more state(s). VSP, however, assumes no responsibility for errors or omissions in this publication or for the accuracy, truthfulness or content of other documents that are referenced or linked to this publication. Nor does VSP make any commitment to update the information contained herein. This publication and other documents are subject to change without notice. Health information content appearing on, is not intended as, and shall not be received or construed as patient-specific advice or a substitute for patient-specific advice.


Links to documents outside of this publication are provided as a convenience and do not necessarily reflect the views or opinions of the staff or management of VSP. Links to such documents do not in any way suggest VSP's endorsement of any product or service specified therein. Links to documents outside of this publication may be found to contain offensive material or may further link to pages that may contain offensive material. When linking from to other sites where a link has been provided, VSP shall notify users that they are leaving by means of the following message: "You are about to leave Please be aware of the privacy policy on the new site." Similarly, on the "Find a Doctor" directory, a green asterisk (*) next to a Schedule an Appointment link notifies users that they are leaving by means of the following message: "A green asterisk indicates that you are about to leave Please review the Privacy Policy on the new site." Nonfunctioning links may be reported to


VSP has partnered with Eyefinity, one of VSP's affiliates, to provide visitors a complete source for eyecare information. Links to Eyefinity and content on are provided for convenience and informational purposes only. The information does not replace medical advice and care from one's eyecare doctor or health care provider about vision problems or symptoms that may require medical attention.

VSP's Eyecare Information provides basic eyecare information to help visitors maintain overall eye health and wellness and to make knowledgeable choices about the many eyecare options available today.

The information on products and services provided by Eyefinity may not be covered under a member's VSP plan. Members are encouraged to review benefit information on Visitors should visit for information on Eyefinity's privacy policy and editorial standards.


Eye health content on our Web site is written and reviewed by optometrists and ophthalmologist. Articles specific to eye health conditions and diseases are subject to review by an eyecare doctor other than the optometrist or ophthalmologist who provided information contained in the article. Eye health content is reviewed and evaluated annually.


Prior to publication, articles are reviewed for any conflict of interest. VSP will not accept any articles from which the author would derive personal benefit by providing inaccurate information. If, subsequent to publication, any appearance of a conflict or interest arises, the article will be immediately removed, or the link to the article will be disabled.


The site contains links to Third-Party (or Contractor) Web sites. VSP does not control or maintain Third-Party or Contractor sites. However, VSP's Quality Oversight Committee periodically monitors the activity of these sites and, should it be determined by VSP that a Third-Party is not meeting our standards, VSP will take immediate corrective steps by disabling the link and notifying the Third-Party.

VSP does not endorse and is not responsible for the privacy practices of Third-Party or Contractor sites. Visitors should review the privacy policy of these sites to understand how they collect and use the information on their sites. VSP notifies users that they are leaving by means of a message next to the link or by a green asterisk (*) on the "Find a Doctor" directory, as noted in the "Links" section above.

VSP does not knowingly accept advertising or sponsored health content from Web sites that contain false or misleading claims or promote ineffective or dangerous products. If false or misleading information is identified, VSP will take immediate corrective steps by removing the information.


VSP respects the privacy of its Web site users. Simply by visiting the VSP Web site, personal information is not collected.

VSP members who enter personal information should know all communication between their computer and VSP's Web servers is encrypted using secured socket layer (SSL) technology. VSP's security software is the industry standard and among the best software available today for secure transactions.

Some features, such as VSP's Doctor Directory and the member's benefit information, are tied directly to a member's personal information. VSP wants to ensure the right services are provided to the right person. 


E-mail subscription information that VSP collects may be used to personalize and target content of the e-mails you receive from VSP, enabling us to improve our service to you. As a subscriber, you may receive information from VSP, including VSP promotions, plan, benefit or educational information and/or surveys. We will not sell or use the information outside of VSPís family of companies. We may provide general reports on e-mail subscription usage but we will not share e-mail addresses or any personal information that allows for identification of individuals.


VSP collects anonymous, non-personal information about users of through temporary cookies. Cookies are small, alphanumeric identifiers that are transferred to a computer's hard drive through the user's Web browser, which enables VSP's systems to recognize the browser and provide personalized features such as a member's benefit information and doctors who participate in a member's plan.

Users can choose to have their User ID retained by checking the box next to "Remember my User ID" in the Sign on field. By doing so, a persistent cookie will be saved on the computer's hard drive allowing the User ID to automatically populate the Sign on field each time they return to the page. This cookie is exclusive to and cannot be obtained or read by other Web sites. The cookie will not harm the computer; however, for security reasons, use of this feature is not recommended if a user accesses a shared computer.

If the user does not check "Remember my User ID," VSP will assign a temporary cookie to the computer. Once a user leaves, the cookie will expire. A temporary cookie does not collect personal identifying information about a user and will not link to any protected health information.

Most browsers can be set to reject all cookies. The Help portion of the toolbar on most browsers will tell a user how to prevent the browser from accepting new cookies, provide notification if new cookies are received, or disable cookies altogether. However, if cookies are rejected, the user will not be able to take advantage of the following member-specific capabilities of (a) finding a participating doctor specific to their plan; (b) viewing personal eligibility and coverage details; (c) viewing information on services and eyewear received; (d) viewing a dependent's benefit details; and, (e) viewing plan-specific information for filing a claim for services received from a non-VSP provider. If cookies are not rejected, the user will be able to utilize these capabilities. 


Furthermore, users may choose to sign on to by registering with a User ID and password of their choice. If the user opts to sign on to, the user will be able to take advantage of the following member-specific capabilities: (a) finding a doctor who participates in their specific plan; (b) viewing their personal eligibility and coverage details; (c) viewing information regarding what services and eyewear they received as a result of their last doctor visit; (d) viewing benefit details regarding the user's dependents; and, (e) viewing information regarding the user's ability to file a claim for services received from a non-VSP provider under the user's specific plan. If the user opts not to sign on to, the user will not be able to able to utilize any of the member-specific capabilities mentioned in this paragraph.


Those who register on must provide personal contact information. This information may be updated by clicking "Your Profile". All changes will be reflected immediately. Your user ID will remain the same, regardless of updates to your name, phone number and e-mail address.


Those who register on are responsible for safeguarding their own password, including, but not limited to, the responsibility to not improperly disclose or allow the disclosure of their password to unauthorized persons. If you suspect that your password has been compromised, please notify VSP immediately.


As part of VSP's commitment to safeguard confidential and protected health information (PHI), inactive user accounts for most clients may be deleted after 120 days of inactivity on the Client & Benefit Manager Resource Center. If your account is deleted due to inactivity, please re-register to obtain access to the VSP Resource Center.


VSP's responds to e-mails, electronic messages, and other communications transmitted via as soon as reasonably practical. VSP's response time shall not exceed any maximum time period that may be specified by law.


You agree that you will not use any robot, spider or other automatic device, process or means to access the Site. Nor shall you use any manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior express written permission. You agree that you will not use any device, software or routine that interferes with the proper working of the Site nor shall you attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from the Site without the prior express written permission of VSP.


Any Illegal or unauthorized use of the Site shall constitute a violation of these Terms of Use. You do not have permission to access the Site in any way that violates, or in the course of violating, these Terms of Use. Illegal or unauthorized use of the Site includes, but is not limited to, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated process on the Site. It shall also be a violation of these Terms of Use: (a) for any individual (or group of individuals acting in concert) to request, more than 100 pages of the Site in any twenty-four hour period (hereafter referred to as "Abusive Use").


Violations of these Terms of Use, including Unauthorized Use of the Site, may be investigated and appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress. You understand and agree that in VSP's sole discretion, and without prior notice, VSP may terminate your access to the Site, remove any unauthorized User Content or exercise any other remedy available, if VSP believes that your conduct or the conduct of any person with whom VSP believes you act in concert, or the User Content you provide, violates or is inconsistent with these Terms or the law, or violates the rights of VSP or another user of the Site. You agree that monetary damages may not provide a sufficient remedy to VSP for violations of these Terms and you consent to injunctive or other equitable relief for such violations.

You agree that Abusive Use of the Site, as defined above, causes damage and harm to VSP in the form of, among other things, impaired goodwill and increased expenses associated with responding to Abusive Use of the Site. You further agree that monetary damages for Abusive Use of the Site are difficult to ascertain and that proof of monetary damages for Abusive Use would be costly and inconvenient to calculate. Accordingly you agree that liquidated damages are warranted for Abusive Use. Therefore, you agree that if you, or others act in concert with you, alone or collectively request more than 100 pages of the Site in any twenty-four hour period, you, and those acting in concert with you, may be held jointly and severally liable for liquidated damages.


This Web site is owned by Vision Service Plan (VSP). Additional information regarding VSP may be requested by writing to VSP, Attn: Legal Division, 3333 Quality Drive, Rancho Cordova, CA, 95670.

If any changes are made to these Terms of Service, such changes will be promptly reflected in the terms set forth online.

Revised July, 2006